PH meter : a story of customer service

ursula · Post by **ursula** » Fri Jun 20, 2014 09:13

I bought a Lutron PH 212 PH meter last year in August from Heatmiser in UK, for $161, including postage and a spare probe.
Yesterday I used it to test my mettwurst, and it failed. The readings were around 13 - 14.
I then noticed that the internal tube in the probe had a crack in it. (The unit itself is very robust and should last for years). Fortunately I had the spare probe, which works perfectly with a great degree of accuracy.
Now online shopping has the onerous requirement that the buyer pays for the item to be returned.
So I emailed Heatmiser, not expecting any satisfaction, and they have waived the requirement to send it back and are sending me a new one free of charge.
That doesn't happen very often, and it put an extra smile on my face for the day.
Ursula

cogboy · Post by **cogboy** » Fri Jun 20, 2014 10:00

Wow, Unfortunately service like that is a rarity instead of the norm .Sounds like a great company to deal with !

Post by **redzed** » Fri Jun 20, 2014 16:37

Ursula, that is great to hear. I wish i had an extra probe and will start looking for one. They do wear out. Mine was starting to bounce around a bit but I purchased a cleaning solution and it seems to be fine for now. I calibrate it each time between testing batches after storage.